Satisfaction Guarantee and Return Policy

Customer satisfaction is top priority at E.ScottCoins.com!

Coin grading, even professional third party certified coin grading (TPG), is subjective and greatly variable. To purchase a "sale is final" coin (or any collectable) sight unseen via an image or based on someone else's (often purchased) opinion is a fools move. Any entity that requests their customers to purchase an item based on pictures and/or opinions alone without offering a satisfaction guarantee is motivated by greed, not customer satisfaction!

At E.ScottCoins.com we realize not every item will satisfy every customer. However we also realize we have the ability to guarantee every customer is satisfied! Therefore E.ScottCoins.com offers the following no questions asked 100% satisfaction guarantee:

* Any and all returns must be postmarked for return within 14 calendar days of the date of delivery of the item to the customer.

* Graded Coins: Returned TPG encapsulated items must be returned in undamaged, unaltered holders. Any returned TPG encapsulated item returned in a damaged or altered holder will be returned to the buyer at the buyers expense.

* Raw Coins: Returned raw coins must be returned in the original, undamaged E.ScottCoins.com proprietary packaging. Any returned item no longer in the E.ScottCoins.com proprietary packaging will be returned to the buyer at the buyer's expense.

* Tubed or Assembled Rolls: E.ScottCoins.com is the only entity we know of that invites it's patrons to open and search rolls! This applies to our BU rolls, Fun Rolls, Premium Fun Rolls and Variety Coin Rolls. All we respectfully ask is that patrons use proper precautions when inspecting the contents of rolls as not to damage any of the coins. The contents of all tubed or assembled rolls will be photographed prior to sale. All the original coins must be returned to receive a refund.

* Original Bank Wrapped Rolls: Obviously we can't accept returns of opened Original Bank Wrapped Rolls as being "unopened" is what makes them original.

* The customer is responsible for the shipping and appropriate insurance cost for returning any item for a refund.

* If a third party graded and certified but unattributed variety coin is purchased and the buyer chooses to have E.ScottCoins.com acquire third party attribution (please see the E.ScottCoins.com Variety Attribution Guarantee) and, after successful Variety Attribution, the customer chooses to return the item for a refund, all costs incurred for the Variety Attribution will be deducted from the refund. 

An exception to all of the above is in the event an error was made by E.ScottCoins.com in which case E.ScottCoins.com will also pay all return shipping and insurance costs.

At E.ScottCoins.com we will NEVER charge you for our error!

E.ScottCoins.com will make every effort possible to generate all refunds within 48 hours from the day the item is received back. Most often E.ScottCoins.com will generate the refund within 24 hours.

NOTE: Credit card refunds require 7 to 10 days to process after E.ScottCoins.com generates the refund. This time delay isn't created by E.ScottCoins.com but by the merchant providers and credit card companies. E.ScottCoins.com has no control over this time requirement.